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2017 March New Dumps | Braindump2go ITIL Foundation Exam Dumps with PDF and VCE Free Updated Today! 1.|NEW ITIL Foundation PDF and VCE Dumps 63Q&As Download: 2.|NEW ITIL Foundation Exam Questions & Answers Download: QUESTION 51 A. The provision of IT services or business services by a service provider Answer: B QUESTION 52 A. Operational level agreement(OLA) Answer: D QUESTION 53 A. The IT director Answer: B QUESTION 54 A. Knowledge management Answer: B QUESTION 55 A. Both of the above Answer: A QUESTION 56 A. The results specific to the clauses in a service level agreement (SLA) Answer: B QUESTION 57 A. Service Strategy Answer: B QUESTION 58 A. Availability management Answer: C QUESTION 59 A. Employers Answer: B QUESTION 60 A. What is the return on investment (ROI)? Answer: C 1.|NEW ITIL Foundation PDF and VCE Dumps 63Q&As Download: 2.|NEW ITIL Foundation Study Guide Video: YouTube Video: YouTube.com/watch?v=Vgd7_dgydN4
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What are underpinning contracts used to document?
B. The provision of goods and services by third party suppliers
C. Service levels that have been agreed between the internal service provider and their customer
D. Metrics and critical success factors (CSFs) for internal support teams
In which document would you expect to see an overview of actual service achievements against targets?
B. Capacity plan
C. Service level agreement(SLA)
D. SLA monitoring chart(SLAM)
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
B. The process owner
C. The service owner
D. The customer
Which process is responsible for ensuring that appropriate testing takes place?
B. Release and deployment management
C. Service asset and configuration management
D. Service level management
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
B. 1 only
C. 2 only
D. Neither of the above
Which of the following is the correct definition of an outcome?
B. The result of carrying out an activity, following a process or delivering an IT service
C. All the accumulated knowledge of the service provider
D. All incidents reported to the service desk
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
B. Continual Service Improvement
C. Service Operation
D. Service Design
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
B. Capacity management
C. Design coordination
D. Release management
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
B. Stakeholders
C. Regulators
D. Accreditors
What would be the next step in the continual service improvement (CSI) model after?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
B. How much did it cost?
C. How do we keep the momentum going?
D. What is the value on investment (VOI)?
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