This page was exported from Free Latest Braindump2go IT Exam Dumps [ ] Export date:Tue Jun 18 17:33:28 2019 / +0000 GMT ___________________________________________________ Title: 2014 Latest EXIN ISO20KF Exam Dump Free Download! --------------------------------------------------- QUESTION 1Which of the following is Problem Management primarily concerned with? A.    Looking at Security PlansB.    Looking at the cause of IncidentsC.    Looking at the Change PlanD.    Looking at the Release Strategy Answer: BQUESTION 2What is the objective of a Management System? A.    To define, agree, record and manage levels of servicesB.    To ensure that Key Performance Indicators (KPIs) are defined for all IT servicesC.    To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services qualityD.    To provide the policies and the framework that is needed for the effective management and Implementation of all IT services Answer: D QUESTION 3Which of the aspects listed below is included in ISO/IEC 20000? A.    Customer communicationB.    Employee motivationC.    Social responsibilityD.    Standard products Answer: A QUESTION 4Which of the following tasks is assigned to each process manager? A.    Channeling data to Problem ManagementB.    Ensuring the process is running effectively and efficientlyC.    Following up on IncidentsD.    Setting up Service Level Agreements with the users Answer: B QUESTION 5Which of the following must be included within the Service Management plan? A.    Configuration Item (CI) typeB.    Information security controlsC.    Return to normal workingD.    Tools as appropriate to support the processes Answer: D QUESTION 6Which service changes should be documented in change records? A.    All service changesB.    Formal closure of servicesC.    Staff recruitmentD.    User training Answer: A QUESTION 7What is the added value of a service being delivered? A.    You can specifically define the service by means of a Service Level Agreement (SLA).B.    You do not have the ownership of specific costs and risks in producing the service.C.    You do not have to invest in a process to control it.D.    The outcomes have a lower total cost of ownership than when the value is produced within the customer organization. Answer: B QUESTION 8What is accreditation in the context of ISO/IEC 20000? A.    The determination of measurement results using defined procedures on the basis of documented requirementsB.    The evaluation of test results to verify compliance with requirements plus confirmation by the certification bodyC.    The notification of approved testing and certification bodies with the relevant authority for publicationD.    The official recognition by a third party of organizations involved in testing, inspection and certification Answer: D QUESTION 9The Service Provider should check that the Service Management objectives and the planare being achieved. Which of the following items is not measured as part of this monitoring,measuring or review? A.    Customer satisfactionB.    Major non-conformitiesC.    ProblemsD.    Resource utilization Answer: C QUESTION 10Which statement below is not a purpose of Supplier Management procedures? A.    That business transactions between all parties are recordedB.    That information on the performance of all suppliers can be observed and acted uponC.    That it is made clear that the supplier cannot subcontract part of the delivered services to the Service ProviderD.    That the suppliers understand their obligation to the Service Provider Answer: C QUESTION 11Who conducts the "first party audit"? A.    An external independent organizationB.    Customers of the IT Service Management organizationC.    Other persons on behalf of the CustomerD.    The IT Service Management organization itself Answer: D QUESTION 12What shall the Service Level Agreements (SLAs) with the suppliers be aligned with? A.    The Service Level PlansB.    The Service Management PlansC.    The SLAs with the other partiesD.    The SLAs with the customers Answer: D Passing your EXIN ISO20KF Exam by using the latest EXIN ISO20KF Exam Dump Full Version: --------------------------------------------------- Images: --------------------------------------------------- --------------------------------------------------- Post date: 2014-08-12 09:04:49 Post date GMT: 2014-08-12 09:04:49 Post modified date: 2014-08-12 09:04:49 Post modified date GMT: 2014-08-12 09:04:49 ____________________________________________________________________________________________ Export of Post and Page as text file has been powered by [ Universal Post Manager ] plugin from